FAQ
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Shipping
Shipping is calculated at checkout and products are sent out within 1-4 weeks. We deliver our parcels using Seur services. We provide each order with a tracking number when it’s shipped. Shipping within the European Union usually takes approximately 1-2 weeks, overseas shipping usually takes approximately 4-5 weeks.
Undelivered packages will be returned to us. If you want we can send the package back to you for additional shipping charges, however we cannot offer refunds in such cases.
Returns and exchanges
We are unable to accept returns and exchanges. Sorry for the inconvenience.
Damages
If you received a damaged product, please contact us at hola@domingoclub.com
Availability of products
All orders are subject to the availability of products. If difficulties arise in production, or if any particular product is not in stock, we reserve the right to inform you about substitute products, which you will be able to order. If you do not want to order the substitute products, we will refund the prepaid amount in full.
Refusal to process an order
We reserve the right to remove any product from this website at any time and to remove, or modify any material or content. Although we will do our best to always process all orders, exceptional circumstances may require us to refuse processing an order after sending the Order Confirmation, therefore we reserve the right to do so at any time. In the circumstance of refusing to process an order, we will refund your prepaid amount in full.
Wholesale
If you’re interested in carrying our products, please send an email to hola@domingoclub.com with the subject line “Wholesale Inquiry”. We’d love to hear from you.
General Inquiries
Contact us at hola@domingoclub.com
If there’s something you’ve always wanted to know about one of our projects, let us know and we’ll be happy to answer it.